Privacy Policy

1. Introduction

This privacy notice explains how Alpine Holidays collects, uses, and protects your personal data. It applies to all personal information processed by or on behalf of Alpine Holidays.

This privacy notice covers Alpine Holidays operating through the following legal entities:

  • Alpine Holidays LLC – United Arab Emirates
  • Alpine LLC – Georgia
  • Alpine Holidays Tailored Trips LLP – India

These entities act as data controllers depending on the location from which services are provided or bookings are managed.

2. The Types of Personal Information We Hold and Process

  • Contact details (name, phone, email, address)
  • Communication records (calls, emails, chats, forms)
  • Travel preferences and booking history
  • Date of birth, age, gender (where provided)
  • Passport, nationality, visa and immigration details
  • Financial, employment, and sponsorship documents
  • Health or dietary requirements (where applicable)
  • Marketing interactions and inferred interests
  • Website usage data (IP address, browser, pages visited)

3. Sources of the Personal Information We Hold

  • Information you provide during enquiries or bookings
  • Information provided during service delivery
  • Automatically collected website data (cookies & analytics)

Aggregated analytics data does not identify you personally.

4. What We Use Your Personal Data For

  • Providing travel and visa assistance services
  • Managing bookings and travel arrangements
  • Submitting documentation to embassies and authorities
  • Legal and regulatory compliance
  • Fraud prevention and security monitoring
  • Service improvement and market research
  • Direct marketing (subject to preferences)

5. Legal Grounds for Processing

We process personal data based on:

  • Performance of a contract
  • Consent or explicit consent
  • Legal obligations
  • Legitimate business interests

6. Providing Your Information

Some information is required to deliver our services. If mandatory information is not provided, services may not be possible.

7. Direct Marketing

We may contact you in line with your marketing preferences. You can change these at any time.

8. Opting Out or Withdrawing Consent

  • Using the unsubscribe link in emails
  • Emailing: dxb@thealpineholidays.com
  • Contacting us through official channels

9. Sharing Your Information

We may share data with airlines, hotels, visa centres, and service partners where required to fulfil your booking.

10. International Transfers

Your data may be processed in the UAE, UK, India, or Georgia. Appropriate safeguards are applied for international transfers.

11. Monitoring Communications

Communications may be monitored for compliance, training, and quality assurance where permitted by law.

12. Keeping Your Data Secure

  • Secure servers and access controls
  • SSL encryption
  • No storage of card payment details

13. Data Retention

Data is retained only as long as necessary, then securely deleted or anonymised.

14. Your Rights

  • Access your personal data
  • Request correction or deletion
  • Object to processing or marketing
  • Complain to relevant authorities

Contacting Us

You may contact us through any of our offices listed below. Requests related to personal data will be handled in accordance with applicable laws.